Shipping & Delivery Policies
At ABBA Voyage UK Shop, we ship our made-to-order products to customers across the UK, the US, Europe, and worldwide. Because many of our products are prepared after an order is placed, please consider both processing and shipping time when estimating your delivery date.
After your payment has been successfully completed, please allow approximately 5β7 business days for order fulfilment, followed by the applicable shipping time. Actual delivery times may vary depending on your destination and the shipping method used.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
For logistical reasons, products from the same order may occasionally arrive in separate packages. We work with fulfilment partners in different regions, including the UK, US, EU, and China, so the processing and delivery route may vary depending on the product and destination.
Standard estimated shipping time may range from 7β15 business days after processing. Delivery may take longer during busy periods, including holidays, Christmas, and New Year.
Custom Made-to-Order Products
Many products at ABBA Voyage UK Shop are made to order and require additional preparation before they can be dispatched.
For shoe products, please allow approximately 10β15 business days for order processing before shipment.
For other made-to-order products, please allow approximately 5β10 business days for processing before shipment.
After receiving your shipping notification, please allow up to two working days for tracking information to become active or update in the carrier’s system.
When Will I Get My Order?
Your total delivery time depends on both the time required to prepare your order and the shipping time to your destination.
Estimated Delivery Time = Processing Time + Shipping Time
We provide worldwide shipping through various carrier and logistics partners. Depending on the destination and product, available carriers may include UPS, USPS, DHL, YanWen, and Yun Express.
Your order will be processed, packed, and shipped to the delivery address provided during checkout.
Our current estimated processing and delivery times are outlined below.
UK Delivery
For orders delivered within the UK, the estimated processing and delivery timeframe is:
| Estimated Processing Time | Estimated Delivery Time | Total Estimated Time* |
|---|---|---|
| 5β9 business days | 10β15 business days | 15β24 business days |
*Estimated from the date your payment is completed until the expected delivery of your order.
USA and International Delivery
For orders shipped to the USA and other international destinations, estimated delivery times are:
| Region | Estimated Processing Time | Estimated Delivery Time | Total Estimated Time* |
|---|---|---|---|
| USA | 5β9 business days | 7β15 business days | 12β24 business days |
| Europe | 5β9 business days | 10β15 business days | 15β24 business days |
| North America (excluding Mexico) | 5β9 business days | 7β15 business days | 12β24 business days |
*Estimated from the date your payment is completed until the expected delivery of your order. Actual delivery may vary depending on the destination, carrier, customs procedures, and other external circumstances.
Shoes Delivery Time
Made-to-order shoes require additional preparation time before dispatch.
UK Shoes Delivery
| Estimated Processing Time | Estimated Delivery Time | Total Estimated Time* |
|---|---|---|
| 10β15 business days | 10β15 business days | 20β30 business days |
*Estimated from the date your payment is completed until the expected delivery of your order.
USA and International Shoes Delivery
| Region | Estimated Processing Time | Estimated Delivery Time | Total Estimated Time* |
|---|---|---|---|
| USA | 10β15 business days | 7β15 business days | 17β30 business days |
| Europe | 10β15 business days | 10β15 business days | 20β30 business days |
| North America (excluding Mexico) | 10β15 business days | 7β15 business days | 17β30 business days |
*Estimated from the date your payment is completed until the expected delivery of your order.
UK Bank Holidays & Peak Seasons
As the UK is one of our primary markets, customers should allow additional time for order processing and delivery around UK Bank Holidays and particularly busy shopping periods.
Busy periods may include New Year, Easter, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas, and Boxing Day, along with other applicable public holidays.
Bank Holiday dates can differ between England and Wales, Scotland, and Northern Ireland, so additional delivery time may be required when placing an order around these periods.
Peak shopping seasons, especially Christmas and New Year, may also result in longer processing and delivery times.
For international orders, public holidays and peak periods in the destination country may similarly affect delivery schedules.
Carrier Delays
Although we work with shipping and logistics partners to help orders arrive within the estimated timeframe, unexpected carrier delays can sometimes occur.
These delays may be caused by factors outside our control, including severe weather, peak shipping periods, transportation disruptions, customs procedures, or local delivery issues.
Where we become aware of significant carrier delays, we will communicate relevant information to affected customers where possible.
Carrier-related delays may add approximately 3β7 business days to the standard estimated delivery timeframe.
Incorrect or Incomplete Address
Please carefully check your shipping information before completing your order. A complete and accurate delivery address helps prevent unnecessary processing and delivery delays.
If we identify missing or incorrect address information before dispatch, we may contact you to request updated details. Any changes may result in additional processing time.
ABBA Voyage UK Shop is not responsible for orders delivered to an incorrect address or returned to the sender because incomplete or inaccurate shipping information was provided at checkout.
Returned parcels may be sent back to the relevant fulfilment or shipping warehouse. Depending on the circumstances, returned packages may not be available for redelivery.
Before contacting our customer support team about a delivery issue, please review the shipping address provided with your order and confirm that it is correct.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be sent again.
If you contact the carrier after your order has left the warehouse and request that the parcel be redirected, forwarded, or delivered to a different address, we cannot guarantee the outcome. We are not responsible for parcels that are subsequently lost, stolen, or damaged following a carrier redirection request.
Expedited Shipping
We may provide expedited shipping options depending on the product and destination.
If you need your order sooner than the standard estimated timeframe, please contact our support team through the Contact Page before placing your order. Our team can provide information about available expedited delivery options for your location.
Please note that expedited shipping may not reduce the time required to manufacture or prepare certain made-to-order products.